Enter your order number and the email address you used at checkout to see the current status of your order and its Australia Post tracking number. Your order number is on every email we have sent you.
What the statuses mean
- On hold: we are waiting for your payment to arrive. Card and Bitcoin payments confirm within minutes, and bank transfers can take up to one business day.
- Processing: payment received and your parcel is being packed. Orders confirmed before 2PM AEST ship the same day.
- Completed: lodged with Australia Post. Your tracking number is above and in your dispatch email.
Parcel running late?
Standard Post typically takes 3–7 business days and Express Post 1–3 from the day of lodgement, a little longer for regional WA, NT and Tasmania. Tracking can pause for a day or two between scans. If there has been no scan for three business days, or the parcel shows as delivered and you do not have it, contact us with your order number and we will open an enquiry with Australia Post for you.