Dispatch from Melbourne
All orders are packed and lodged from our Melbourne facility by our own team. Orders confirmed before 2:00 PM AEST/AEDT on a business day are dispatched the same afternoon. Orders confirmed after the cut-off, on weekends or on Victorian public holidays are dispatched on the next business day. “Confirmed” means payment has been matched to your order. Card and Bitcoin payments confirm within minutes, and bank transfers can take up to one business day.
Delivery options
| Service | Typical transit | Cost | Free when |
|---|---|---|---|
| Standard Post (tracked) | 3–7 business days | $12.99 | Order total is $300 or more |
| Express Post (tracked) | 1–3 business days | $18.99 | Order total is $400 or more |
Transit times are Australia Post estimates from the day of lodgement. Express Post next-business-day delivery applies within the Australia Post Express network, which covers most metropolitan and many regional postcodes; regional Western Australia, the Northern Territory and Tasmania can add one to two days on either service.
Where we deliver
Every Australian state and territory. Street addresses, PO Boxes, Australia Post Parcel Lockers and Parcel Collect locations are all accepted on both services. Enter the locker or box details exactly as Australia Post shows them. We do not ship internationally and do not use freight forwarders.
Packaging
Vials leave our -20°C storage the day they are packed. Each vial is individually cushioned inside a rigid inner box, sealed in a plain outer satchel or carton with a tamper-evident closure. Nothing on the outside of the parcel identifies the contents; the sender appears as a return address only. Lyophilised peptides are stable at ambient temperature for far longer than domestic transit, so cold packs are not required and are not used. Store vials in your freezer on arrival.
Tracking
A tracking number is emailed to you as soon as Australia Post scans the parcel, usually within a few hours of dispatch, and is also visible on the Track Your Order page and in your account. Tracking can pause for a day or two between scans, particularly over weekends and in regional areas.
If your parcel is late, lost or damaged
- No scan for three business days, or “delivered” but not received: contact us with your order number. We open an enquiry with Australia Post and keep you updated.
- Confirmed lost by Australia Post: we send a replacement by Express Post at our cost, or refund in full if you prefer.
- Damaged in transit: photograph the outer packaging and vials before discarding anything and email us within seven days. We replace at our cost.
Address accuracy
Please check your delivery address before placing the order. We can amend an address up until the parcel is packed; after lodgement we cannot redirect a parcel. Parcels returned to us as undeliverable because of an incomplete or incorrect address are re-sent at the customer’s cost.
Questions
Email contact@aussiepeptideco.com or call us Monday to Friday, 9AM–5PM AEST. Include your order number so we can look it up straight away.